Submitted by Laura Zacharda-Jones on 8/18/2009 11:44:14 AM Last updated by Laura Zacharda-Jones on 8/19/2009 2:47:11 PM
September 1, 2009 Chapter Meeting
RCTC - Heinz Center (HA 112)
5:15 p.m. Social
5:30 p.m. Networking/Dinner (feel free to bring your meal to the meeting)
6:00 p.m. Educational Forum/ Program
7:00 p.m. Business Meeting
7:30 p.m. Adjourn
Program: Grace Under Pressure: Techniques For Maintaining Your Cool When Things Get Really Hot
Presenter: Brenda Phillips
It seems like a perfect morning, everything is under control; you’re on top of things, when all heck breaks loose. A belligerent customer is on the phone demanding to speak to your exec. You spy a memo that calls for all department staff to meet in the conference room at 9:30 to discuss restructuring. You read on your computer screen that the usual annual report deadline has been moved up two weeks to accommodate the printer’s schedule. Suddenly, your life is chaos. All your careful planning and self assurance have been supplanted with a racing heart, sweaty palms, and a mind bouncing in a hundred different directions.
Been there? Done That? Don’t want to do it again? Then this workshop is for you. Designed especially for busy people who have high expectations for themselves and the various roles they play - at work, home, and in the community – this session will:
· Help you better anticipate who, what, where, why, and how things can go wrong and ways to avert disasters before they happen.
· Analyze your strengths and weaknesses to uncover flaws that could get you in trouble down the line.
· Give you the insight to understand what people mean, in spite of what they say.
· Offer you effective tips for maintaining your cool that go beyond counting to ten, taking a deep breath, and biting your tongue.
· Suggest phrases, techniques, and strategies that will enhance your professional presence and increase your credibility, no matter what your actual authority might be.
· Elevate you to a calm, rational, compassionate, and capable problem solver role model that others can look to for guidance and inspiration.